Who we are
Our website address is: https://www.helm.org.au
Youth Enterprises Australia (HELM) respects the privacy of your personal information and is committed to treating it in an appropriate manner. This Privacy Statement is to let you know the type of personal information we collect, how it is stored, used and disclosed and how you can access your information.
HELM collects and holds personal information from clients, customers, employees, contractors and other individuals. We collect and hold this information when it is applicable and necessary for business purposes.
Some of the personal information that HELM collects and holds can include:
- Employment and education information;
- Contact information;
- Demographic information such as age, gender;
- Details of products and services you’ve previously purchased or utilised; and
- Case notes for client enrolled in Individual Support management
HELM may collect sensitive information such as criminal records, health and disability records, ethnicity or sexual orientation. HELM only collects sensitive information when it is reasonably necessary for one or more functions or activities. The collection of sensitive information is generally for the purpose of fulfilling Federal or State Government contract requirements.
We collect most information directly from individuals. The personal information we collect may be provided in forms filled out by individuals, online applications or surveys, face to face meetings, email messages, text messages, telephone and online conversations, or from third parties where necessary. If you contact us, we may keep a record of that contact.
Website Data Collection
In addition to personal information you provide to us directly via this website (such as where you make a request or complete a registration form), HELM may also collect personal information indirectly from you via this website.
If you are concerned about cookies, most browsers recognise when a cookie is offered and permit you to opt out of receiving it. If you are not sure whether your browser has this capability, you should check with the software manufacturer or your internet service provider.
In order to properly manage our website, we may log certain statistics about the users of the facilities, for example the users’ domains and browser types. None of this information specifically identifies an individual and it is used solely to ensure that our websites and applications present the best possible navigational experience for users.
Pages on this site may be coded with scripts from Google Analytics. This software stores a cookie in your browser, which contains a unique identifier, and sends information to Google Analytics. This enables Google Analytics to track the number of unique visitors to this site. In no way does this unique identifier identify a user personally.
Third Party Websites
Right to Anonymity
Unless required by law, you can choose not to provide your personal information. You can also choose not to identify yourself, or choose to use a pseudonym, when dealing with HELM. However, if personal information is not provided or you do not identify yourself, HELM might not be able to provide to you with certain services or benefits.
Use and Disclosure
HELM uses personal information to:
- Provide and/or develop quality services and support;
- Enable us to perform related functions and activities;
- Maintain contact with stakeholders; and,
- Comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with a governmental body.
Personal information may be used where reasonably required for general business and reporting purposes. It may also be used for marketing purposes (including direct marketing) to keep stakeholders informed of service offerings, events, and industry developments.
Individuals may elect not to receive further marketing information from us by sending a request to firstname.lastname@example.org. Alternatively, if we have contacted you by email, you may use the unsubscribe function in that email to notify us that you do not want to receive further marketing information from us by email.
HELM may disclose personal information where it is reasonably necessary for one or more functions or activities; for fulfilling Federal and State Government requirements; or where required by Australian law. Personal information may be disclosed to organisations including but not limited to:
- Department of Education and Training;
- Department of Employment;
- Registered Training Organisations;
- Centrelink; and
- Other agencies where required by Australian Law.
If you do not want your personal information to be disclosed, HELM will endeavour to accommodate this request provided that disclosure is not required by law. However, if your personal information is not disclosed, HELM might not be able to effectively provide you with certain services or benefits.
If we collect, hold or use personal information in ways other than as stated in this policy, we will ensure we do so pursuant to the requirements of the Privacy Act.
We do not provide your personal information to other organisations for the purposes of direct marketing. We do not disclose your personal information to any person or body outside Australia for any purpose.
HELM takes reasonable steps to keep all electronic and hard-copy personal information secure, so that personal information is protected from misuse, interference and loss, and from unauthorised access, modification or disclosure.
If HELM determines that personal information is no longer needed for any business or legal purpose, HELM will take reasonable steps to destroy or permanently de-identify that personal information.
You should be aware that no data transmission over the internet can be guaranteed as totally secure. Although HELM strives to protect such information, HELM cannot provide assurance regarding the security of any information transmitted to it over the internet. Any information transmitted to HELM over the internet is done so at the risk of the person or organisation transmitting the information.
Access and Corrections
HELM endeavours to keep personal information accurate, complete and up-to-date. If any individual wishes to access, review or request corrections to his or her personal information held by HELM, the individual may do so at any time by contacting HELM on the details below during normal business hours (8.00am to 5.00pm, Monday to Friday).
HELM may refuse to provide any person with access to information where HELM is permitted by law to withhold that information (for instance, where granting access would infringe another person’s privacy).
When you make a request to access personal information, we will require you to provide some form of identification (such as a driver’s licence or passport) so we can verify that you are the person to whom the information relates. We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, will notify you of the applicable charges. We will not charge for you making the request and will not charge for making any corrections to your personal information. You may be required to submit your request in writing.
Ph: (03) 9686 2354
408 Burwood Road
Hawthorn VIC 3122
Contact and Feedback
If you have concerns about how we are handling your personal information, please contact us and we will try to resolve those concerns.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
If you wish to have your personal information removed, please let us know and we will take reasonable steps to remove it (unless we need to keep it for legal, auditing or internal risk management reasons).
Ph: (03) 9686 2354
408 Burwood Road
Hawthorn VIC 3122